You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund far more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We appreciate that you want to get your goods as soon as possible, so we do our best to make that happen while keeping our shipping costs as low as possible.
We ship almost exclusively via USPS Priority Mail as we find it is prompt, reliable and offers the best value for money. However, we do also offer alternative shipping methods at checkout, subject to weight and final destination.
We normally ship all 'in stock' items within one business day of receipt of your confirmed order. All orders are carefully packed to ensure that your goods arrive safely in perfect condition. In the unlikely event of your package arriving in a damaged condition, we ask that you contact us immediately and we will do all that we can to make things right.
Items that ship via 'Electronic Shipping' are normally available for download immediately on completetion of your order. However certain items, such as online readings, require additional processing time to complete your order. If this is the case, you will be notified via email when your order is available for download.
Your complete satisfaction is our primary concern, and we want you to be totally happy with your order. If you are not happy with the goods you receive, we offer a 'hassle-free' return policy. Please see our Returns Policy.